Sisley Shipping Policy

 

Free Australia wide shipping terms & conditions:

• Applies to orders over $100.00 only.
• Applies shipping within Australia only.
• Does not include Helmets and speciality clothing.

 

 

Australian orders:
• All orders within Australia will be dispatched via TNT or Express post depending on delivery address, size of order and most feasible way.
• All internet orders are calculated on weight of items purchased, above applies.
• For larger items we use TNT and they cannot deliver to PO Boxes so a physical address must be provided.

You must be present for TNT to deliver or they will take it back to there depot, if you are not going to be home on the day of delivery you can print the TNT authority to leave form located through the link below and attach it to you door so they can leave it there for you.

TNT-Authority to Leave Form TNT-Authority to Leave Form




International orders:
• All international orders will be dispatched via TNT International or Australia Post depending on delivery address, size of order and feasibility.
• It is the customer’s responsibility to pay for all duty and customs charges that occur entering into the country of the receiver.
• For larger items we use TNT and they cannot deliver to PO Boxes so a physical address must be provided.


Returns Policy

 

PLEASE NOTE: Any items that are being returned for repair must be clean and washed or dry cleaning charges will apply.



• If the items are made to measure (custom made to order) there is a 30% exchange surcharge to remake if sizing is ordered incorrectly by customer or there may be just alteration charges.
• If Sisley Clothing Australia is at fault we will fix or replace the garment to the customer’s satisfaction.
• If off the shelf items, for example gloves, are the incorrect size or colour, we can exchange these pending the following conditions:


Conditions of Returns
• Please contact us at admin@sisleyclothing.com.au or phone 02 4950 0400 within 7 days of receiving the order to inform us that they are incorrect.
• Product must be unused, unworn, unwashed and not damaged
• Product must have all original tags and labels attached and undamaged
• Product must be returned complete with all parts and accessories
• Product must be returned in original packaging
• Product must be shipped back to Sisley Clothing Australia with a returns form located through the link below

Returns Form: The return form must be sent back in the package with the goods when returning to Sisley Clothing Australia.


Sisley Returns Form Sisley Returns Form


 


We will determine if the suit is under warranty (or our error) upon return of the garment, otherwise please see below list of approximate costs excluding GST for basic repair or alterations. (Please note: prices may fluctuate depending on the amount of work involved in altering the garment. Prices below are only an estimate and Exclusive of GST):

Shorten legs $65.00
Shorten sleeves $35.00
Lengthen legs $65.00
Lengthen sleeves $40.00
Lengthen crutch $45.00
Reduce waist $65.00
Replace front zip $65.00
Replace buckle $35.00
Add knee padding $50.00
Replace reflective tape on legs $65.00
Replace reflective tape on sleeves $40.00
Replace reflective tape on back of jacket $25.00
Add knife pocket $45.00
Replace fly zipper for trouser $40.00